CANCELLATION POLICY

✅ Updated Cancellation and Policies

Effective August 1, 2025

At Mana Wellness Chelmsford, we deeply value your time and ours. We understand that life happens, and unexpected changes may occur. However, in order to provide the best care for all our clients and to respect our practitioners’ time, we are updating our cancellation policy, effective August 1, 2025:

🔴 Red Light Panel Sessions, Evaluations, Consultations, and Body Scans:

Cancellations or rescheduling requests must be made with at least 2 full business days’ notice.
Cancellations within 2 business days will result in the forfeiture of the session.
Where permitted, rescheduling with less than 2 business days’ notice will incur a fee equal to 50% of the service price.

🔵 For all other services:

We require at least 1 full business day’s notice to cancel or reschedule without penalty.
Appointments canceled with less than 1 full business day’s notice will be forfeited.
Where permitted, rescheduling with less than 1 business days’ notice will incur a fee equal to 50% of the service price.

⚠️ Applies to all services:

If you are able to move your appointment to a different time on the same day, we will do our best to accommodate that change without a fee (subject to availability).
Failure to show up for your appointment with no notification will result in the forfeiture of the session, with no exceptions.
Repeated short-notice cancellations may result in an additional $49 fee.

We’re always open to communication and understand that emergencies and unforeseen situations can happen. If something comes up, please don’t hesitate to reach out — we’ll do our best to work with you.

Thank you for your understanding, flexibility, and continued support.

Mana Management

PRIVACY POLICY

Effective Date: 10/15/2021

Updated Effective Date: 12/1/2024

Mana Wellness Chelmsford ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including receiving SMS communications from us.

Information We Collect
We may collect the following types of information:

Personal Information: Your name, phone number, and email address when you provide it voluntarily.
Usage Information: Details about your interactions with our messages, such as open rates and responses.
Consent Records: Documentation of your agreement to receive messages, including date, time, and method of opt-in.

How We Use Your Information
We use your information to:

Send SMS messages you have opted in to receive, including appointments, notifications, updates, promotions, or reminders related to our services.
Improve the quality and relevance of our communications.
Respond to customer service inquiries.

We do not sell or share your information with third parties for marketing purposes.

How We Obtain Consent
We only send messages to individuals who have explicitly opted in. By providing your phone number or email through our website, a signup form, or by texting, you consent to receive SMS and email messages from us.

Message Frequency
The number of messages you receive will depend on the service you signed up for. Generally, you can expect to receive multiple confirmation, reminder, and promotional SMS and email messages.

How to Opt-Out
You may opt-out of receiving SMS messages at any time by replying STOP to any message. Once you opt-out, you will no longer receive further messages unless you opt back in.

Data Retention
We retain your information only as long as necessary to provide our services or as required by law. If you opt-out, your data may be retained for record-keeping purposes to ensure compliance with opt-out requests.

Your Rights
You have the right to:

Access the information we have about you.
Request correction or deletion of your personal data.
Withdraw your consent at any time.

To exercise these rights, please contact us at hello@manawellnesschelmsford.com

Security Measures
We take reasonable precautions to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with an updated effective date. Please review this policy periodically. No records of prior policies will be retained.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Mana Wellness Chelmsford
7 Summer St, Suite 20
Chelmsford, MA 01824
Email: hello@manawellnesschelmsford.com
Phone: 978-264-2662

SMS Program Terms
By subscribing to our SMS messages, you agree to the following:

You understand message and data rates may apply.
You affirm you are the authorized owner of the mobile device and consent to receive messages.

CANCELLATION POLICY

PRIVACY POLICY

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