CANCELLATION POLICY

Red Light Therapy, Evaluation, Consultation and Body Scan appointments require 2-business days cancellation notice, as we are often booking out 2-6 weeks.

For all other services, we require 1 business day cancellation notice.

If the client cancels inside these windows, the appointment will be forfeited and may be subject to a $49 cancellation fee.

If a client fails to show for a scheduled appointment without notice, the appointment is automatically forfeited, without exception.

*Note - due to high demand, we DO NOT accept cancellations or rescheduling requests via email, please call or text during regular business hours.

PRIVACY POLICY

Effective Date: 10/15/2021

Updated Effective Date: 12/1/2024

Mana Wellness Chelmsford ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including receiving SMS communications from us.

Information We Collect
We may collect the following types of information:

Personal Information: Your name, phone number, and email address when you provide it voluntarily.
Usage Information: Details about your interactions with our messages, such as open rates and responses.
Consent Records: Documentation of your agreement to receive messages, including date, time, and method of opt-in.

How We Use Your Information
We use your information to:

Send SMS messages you have opted in to receive, including appointments, notifications, updates, promotions, or reminders related to our services.
Improve the quality and relevance of our communications.
Respond to customer service inquiries.

We do not sell or share your information with third parties for marketing purposes.

How We Obtain Consent
We only send messages to individuals who have explicitly opted in. By providing your phone number or email through our website, a signup form, or by texting, you consent to receive SMS and email messages from us.

Message Frequency
The number of messages you receive will depend on the service you signed up for. Generally, you can expect to receive multiple confirmation, reminder, and promotional SMS and email messages.

How to Opt-Out
You may opt-out of receiving SMS messages at any time by replying STOP to any message. Once you opt-out, you will no longer receive further messages unless you opt back in.

Data Retention
We retain your information only as long as necessary to provide our services or as required by law. If you opt-out, your data may be retained for record-keeping purposes to ensure compliance with opt-out requests.

Your Rights
You have the right to:

Access the information we have about you.
Request correction or deletion of your personal data.
Withdraw your consent at any time.

To exercise these rights, please contact us at hello@manawellnesschelmsford.com

Security Measures
We take reasonable precautions to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with an updated effective date. Please review this policy periodically. No records of prior policies will be retained.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Mana Wellness Chelmsford
7 Summer St, Suite 20
Chelmsford, MA 01824
Email: hello@manawellnesschelmsford.com
Phone: 978-264-2662

SMS Program Terms
By subscribing to our SMS messages, you agree to the following:

You understand message and data rates may apply.
You affirm you are the authorized owner of the mobile device and consent to receive messages.

CANCELLATION POLICY

PRIVACY POLICY

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